Privacy Policy
Effective Date: 1st July, 2026
Welcome to Prolong Wellness (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://prolongwellness.shop, create an account, or purchase products from our website.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
When you place an order, contact us, or create an account, we may collect:
- Full Name
- Email Address
- Phone Number
- Billing Address
- Shipping Address
Order Information
- Products purchased
- Order history
- Order value
- Delivery preferences
- Customer communications
Payment Information
Payments on our website are securely processed by Stripe, Inc. We do not store your complete credit/debit card number, CVV, or other sensitive payment credentials.
Stripe may collect payment information necessary to process your transaction in accordance with its own Privacy Policy.
Learn more here:
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of access
- Referral source
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Deliver purchased products
- Process payments securely
- Verify transactions
- Prevent fraudulent activity
- Provide customer support
- Respond to enquiries
- Send order confirmations
- Send shipping updates
- Improve our website and customer experience
- Maintain website security
- Comply with legal obligations
- Send promotional emails (only if you opt in)
3. Payment Processing
We use Stripe as our payment processor.
When you make a purchase, your payment information is transmitted directly to Stripe using secure encryption. Stripe processes your payment in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).
Prolong Wellness does not store your complete payment card information.
For more information about how Stripe processes personal information, please visit:
4. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only with trusted third parties necessary to operate our business, including:
- Stripe (payment processing)
- Shipping and logistics providers
- Website hosting providers
- Analytics providers
- Customer support providers
- Fraud prevention services
- Government or legal authorities where required by law
These providers may only use your information for providing services on our behalf.
5. Cookies
We use cookies and similar technologies to:
- Remember your preferences
- Improve website functionality
- Analyse website traffic
- Measure website performance
- Personalise your shopping experience
- Prevent fraud
- Maintain website security
You can disable cookies through your browser settings, although some website features may not function properly.
6. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your information.
These include:
- SSL encryption
- Secure payment processing
- Limited employee access
- Regular security monitoring
Although we strive to protect your information, no internet transmission or storage system is completely secure.
7. Data Retention
We retain personal information only as long as necessary to:
- Fulfil orders
- Provide customer service
- Meet tax and accounting requirements
- Resolve disputes
- Enforce agreements
- Comply with applicable laws
Information that is no longer required is securely deleted or anonymised.
8. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Restrict processing
- Object to marketing communications
- Withdraw consent where applicable
- Request a copy of your data
To exercise these rights, contact us using the information below.
9. Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing personal information.
10. Children’s Privacy
Our website is intended for individuals aged 18 years or older, or the age of majority in their jurisdiction.
We do not knowingly collect personal information from children.
If we become aware that information has been collected from a child without appropriate consent, we will promptly delete it.
11. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence.
Where applicable, we take reasonable measures to ensure your information remains protected during such transfers.
12. Your California Privacy Rights
If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to know, access, delete, or correct certain personal information.
To exercise these rights, please contact us.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes become effective immediately upon posting on this page. The revised Effective Date will appear at the top of this policy.
Your continued use of our website constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Prolong Wellness
Website: https://prolongwellness.shop
Email: info@prolongwellness.shop